01/31/14: We are sad to announce that Schmartz is no longer in business. For support, we encourage you to browse this forum and download files as a guest. Unfortunately, we won't be able to continue live support via email or phone.
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The PS3IR-1000 appears to be malfunctioning, so we'd like to have a look at it. We'll fix it or replace it free of charge. Simply send it in and we'll take care of the rest.Romeo DenghelSchmartz, Inc.