PS3IR Support Forum

Obsolete or Discontinued => PS3IR-500 => Topic started by: basmoq on June 12, 2010, 05:31:24 PM

Title: PS3IR-500 No longer syncs with PS3
Post by: basmoq on June 12, 2010, 05:31:24 PM
OK, so I've been having a problem lately with the PS3IR-500 losing it's sync with the PS3 while using it.  This was never a problem in the past, it would only lose its sync once a week or so, probably because I would power off the PS3 manually.  Now, however, it simply doesn't sync.  I go to the register BD remote Control section on the PS3, I unplug the PS3IR-500, plug it back in, and nothing happens...  It used to blink the little red light when first plugged in until it got a sync, and it no longer does this.  I tried updating the firmware, which went just fine, and that did not help either.  Any thoughts???

BTW, I have it plugged into a constant usb power source, which is on a surge protector. I have also tried other usb power sources (my stereo, the PS3, etc...) to no avail.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on June 14, 2010, 09:24:15 AM
Does the red status light on the PS3IR-500 light up when the unit is powered? Does it blink with every command sent?

Romeo Denghel
Schmartz, Inc.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: basmoq on June 14, 2010, 11:26:38 AM
Yes sir, the light turns on when it is plugged in, and it blinks every time a command is sent.  I reset and updated the PS3 and that did not help.  All other bluetooth devices work with the PS3 without issue.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on June 14, 2010, 11:42:29 AM
What other Bluetooth devices do you have?

Romeo Denghel
Schmartz, Inc.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: basmoq on June 14, 2010, 12:27:53 PM
One game controller and a logitech keyboard, which is turned off.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on June 16, 2010, 12:57:59 PM
Those devices should not interfere with the PS3IR-500.

If the PS3 is completely powered off (i.e. I/O button on the back or the power cable unplugged), the Bluetooth link is lost. It may take up to 10-15 seconds to re-establish it. Make sure both the PS3 and the PS3Ir-500 are powered on. Try registering the PS3IR-500 with the PS3 (Settings - Accessory Settings - Register BD Remote).

If the screen doesn't change to "Registering...", it may be that the PS3IR-500 is already registered. In this case, after about 10-15 seconds, the PS3 should react to commands sent to the PS3IR-500.  Otherwise, the PS3IR-500 should register with the PS3. If this doesn't work, there might be something wrong with the device. How are you powering the PS3IR-500?

Romeo Denghel
Schmartz, Inc.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: basmoq on June 27, 2010, 11:29:09 AM
I am powering it off of a 120v USB adapter.  I tried a different adapter without any success. It has always been plugged into a Belkin UPS.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on June 28, 2010, 04:09:42 PM
Please try the following:
- Power OFF the PS3 completely. Unplug its power cord for about a minute.
- Unplug the PS3IR-500 (status LED should not be lit).
- Power ON the PS3. Wait until it boots up and menu appears.
- Plug in the PS3IR-500 (status LED should be lit and blink with every command sent).
- Using a controller, try to register the PS3IR-500 with the PS3. Settings - Accessory Settings - Register BD Remote.
- If the screen does not change to "Registering..." after 30 seconds, press Circle on the controller to get back to the PS3 menu.
- Press some scrolling keys on your remote. The status LED should blink, and after 10-15 seconds the PS3 should react to the commands. In some cases, it may take longer.

If after about a minute of pressing keys on your remote the PS3 still doesn't react to the commands, there might be something wrong with the PS3IR-500. Please send it in and we'll have a look at it.

Romeo Denghel
Schmartz, Inc.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: basmoq on July 09, 2010, 04:07:36 PM
Tried it without luck, where do I send it to?

Thanks,
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on July 09, 2010, 04:19:21 PM
Send it to:

Schmartz, Inc.
2307 Valerian Trl
Round Rock, TX 78664

Please include a printed copy of this topic.

Romeo Denghel
Schmartz, Inc.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: djsamsel on October 18, 2010, 07:41:29 PM
i just began having the exact same problem today. i've followed all of the steps given, but still not working. should i send it in for repair. if i do can i pay something extra and get an upgrade?
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: djsamsel on October 18, 2010, 07:54:15 PM
i just began having the exact same problem today. i've followed all of the steps given, but still not working. should i send it in for repair. if i do can i pay something extra and get an upgrade?

also, i did try updating the firmware, to 1.2 or whatever the latest was as of june. still, no go.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on October 18, 2010, 08:08:58 PM
I suggest you send it over our way, and we'll take care of it. Alternately, we can give you a $20 credit towards the purchase of a PS3IR-1000.

Romeo Denghel
Schmartz, Inc.
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: clads01 on May 24, 2011, 11:12:18 PM
Well, this just started happening to my unit as well.  Tried all steps above w/o success.  Should I send mine in to the address given as well?
Title: Re: PS3IR-500 No longer syncs with PS3
Post by: rdenghel on May 25, 2011, 09:43:20 PM
Yes, please send it in.  Don't forget to make your return address clearly legible.

Romeo Denghel
Schmartz Support